Book today and the diagnostic fee is waived on a completed repair

Reach us the way that suits you

Call or text during business hours and a person picks up — one of the team, not an offshore call center or a recorded menu. Have the appliance brand and model number handy if you can find it, along with a brief description of what it is doing. Most calls in Katy, Fulshear, Richmond and Sugar Land land on the schedule the same day or the next morning.

Calls that move to the top of the day

A refrigerator running warm, water sitting in a washing machine drum, or a dryer that keeps tripping the circuit breaker — say so when we pick up and we treat those as urgent. Gas is a different situation: if you suspect a gas leak, get everyone out of the home first and call your gas utility’s emergency line before you reach out to us.

What helps us show up prepared

The brand, the model number from the label inside the door frame or on the back panel, and a description of the problem. That information lets the technician load the most likely parts before leaving, which cuts down on return visits.