Privacy Policy

Steve Slaton Appliance Repair (“we,” “us,” or “our”) takes the privacy of website visitors and service customers seriously. This policy explains what information we collect, why we collect it, who we share it with, and what rights you have over it.

1. What we collect

When you book or contact us. Scheduling a service call or reaching out through the site means we receive your name, home or service address, phone number, email address, and information about the appliance — typically the brand, model number and a description of the problem.

Payment. Payments are processed by a third-party payment provider at the time of service. We do not store full card numbers on our own servers.

Site usage data. Our website collects the same basic technical information most sites log: IP address, browser type, device, the page you came from, pages visited and time on site. We use this to keep the site running correctly and to understand which pages are genuinely useful to visitors.

Booking widget. Our online scheduling form is operated by a third-party service embedded on this site. When you submit it, your information is transmitted to that provider as well, and their privacy practices apply in addition to ours.

2. Why we use it

• To schedule, perform and follow up on appliance repair visits.
• To keep you informed about your appointment — confirmation, technician name, arrival window updates and parts availability.
• To process payment and generate invoices and warranty records.
• To answer questions and resolve warranty or service issues.
• To understand how the site is being used so we can improve it.
• To meet our legal, tax and insurance obligations.

3. Calls and text messages

When you provide a mobile number, we may call or text to confirm your appointment, notify you that the technician is on the way, or update you on parts. Standard message and data rates may apply. You can stop non-essential messages at any time by replying STOP or letting us know. We will still reach you when necessary about an active service visit.

4. Who we share information with

We do not sell personal information. We share it only as needed:

• Vendors and service providers — our payment processor, scheduling platform, and parts suppliers who need a delivery address.
• Our technicians — so they know where to go and what to expect before they arrive.
• Legal authorities — when disclosure is required by law, regulation or valid legal process.
• A business successor — if our company is acquired or merges with another, on terms consistent with this policy.

5. Cookies

This site uses a small number of cookies for essential functionality and basic traffic measurement. Blocking or clearing cookies in your browser will not prevent the site from working, though certain conveniences may not function.

6. How long we retain records

Service records — appliance details, parts installed and warranty dates — are kept for as long as necessary to honor warranties and satisfy our tax and legal requirements, typically several years. Contact and marketing preferences are updated or removed upon request.

7. How we protect information

We use administrative and technical safeguards appropriate to the sensitivity of the information we hold. No method of internet transmission or data storage is entirely secure, and we cannot guarantee absolute security.

8. Your rights

You can ask us to confirm what personal information we hold about you, correct inaccuracies, or delete it. You can ask us to stop sending marketing communications at any time. If you are a Texas resident, you may have additional rights under the Texas Data Privacy and Security Act. To exercise any of these rights, contact us at service@steveslaton.com or (281) 555-0100. We respond within a reasonable timeframe.

9. Children

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 13.

10. Third-party links

This site may link to manufacturer websites and other third-party resources. Those sites operate under their own privacy policies, which we do not control.

11. Policy updates

We review and revise this policy periodically. The date at the top of this page reflects the most recent update.

12. Questions

Privacy questions or requests? Reach us at (281) 555-0100 or service@steveslaton.com.